Shop » Returns-Refund Policy

Returns-Refund Policy

Thank you for your purchase!

We hope you are satisfied, however, if you are not satisfied, we will make every effort to accommodate because we value our customers. 

Refunds

We require customers to submit images or short videos to our customer service department for review and refund consideration. Please notify Customer Service within 20 days of dissatisfaction or refunds will not be given. 

Customer Service Contact:

  1. customerservice@supremelobster.com
  2. Tel: (630) 402-6220

After review of your image/video submission, if approved by our customer service review team, we will process your refund. Please allow seven (7) business days from the receipt of your item to process your return. Please allow 5-7 business days for the funds to appear in the original form of payment, depending on your financial institution. You will be notified once the refund has been initiated. 

Cancellations

Cancellation requests may be submitted during normal Monday-Friday business hours 8am-4pm CST, however, we cannot guarantee order cancellation. 

Address Changes

Shipping addresses require confirmation at checkout this is to help reduce address related issues. If an address change is needed, please contact us immediately, there is a small window of opportunity for the change to be done prior to order reaching the shipping process. If the order has already been shipped, your order may be eligible for an address change. If this change is possible, this will be a one-time courtesy service. Please contact us to see if your order is eligible: ecom@supremelobster.com.

Please note, all returns are subject to a restocking fee if items are returned used/opened, returned due to a bad address, or refusal.