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Shipping

SHIPPING POLICIES

We ship orders every Monday through Wednesday for second day shipping. Orders are delivered within 48 hours once shipped. When your package ships, we will send an email with a link to track it. 

ORDER PLACED Monday Tuesday Wednesday Thursday Friday
DELIVERED ON Wed. Delivery Thurs. Delivery Fri. Delivery No shipping No shipping

CUSTOMER SERVICE

If you have any questions about your order, please contact us at customerservice@supremelobster.com or call us at (630) 402-6220 Monday – Friday, 8:00 AM – 4:30 PM CST.

Please review the checkout page before you submit your order. You pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. We are not liable for any delays in shipments.

CREDIT CARD FAILURE

There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 8:30 AM – 4:30 PM CST, or email ecom@supremelobster.com. Please provide any error messages you may have received.

CANCELLING ORDERS

To cancel your order, please contact Customer Service at ecom@supremelobster.com, Monday through Friday on the day that you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.

SHIPPING DESTINATIONS

We currently ship only to destinations within the contiguous United States. We do not ship to Hawaii, Alaska, FPO or APO locations.

TAXES

By law, we must charge sales tax in all states where we have a business presence.

PRODUCT QUERIES

If you would like information about the Supreme Lobster and Seafood Company and their products, please email them directly at customerservice@supremelobster.com.

Supreme Lobster and its affiliates reserve the right to change its policies without prior notice.

The Best Seafood Delivered